Refund policy
Returns
We have a 14-day return policy, which means you have 14 days from the date of delivery to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, unwashed, unbrushed, with tags still attached, no form of manipulation and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that we charge a 2% restocking fee which will be deducted from your refund.
To start a return, you can contact us at info@marulahair.com quoting your order number, sending a clear image of the item you wish to return and the reason for the return.
If your return is accepted, we’ll send you a return instructions, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@marulahair.com. Please note that for ALL UK, EU and international orders, you will be responsible for the shipping costs.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@marulahair.com.
Additional information on refunds for ALL non-UK orders
If you paid using another currency other than GBP, the final amount you receive may vary depending on exchange rates and your bank’s charges at the time of refund. We are not responsible for any differences due to currency fluctuations or fees.